Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about shopping with DeckValley. For more detail, please see our Shipping Policy, Refund & Return Policy, Payment Policy, and Cancel Order Policy.
How much does shipping cost?
Shipping is free on every order. There are no additional fees at checkout for standard delivery.
How long will my order take to arrive?
Orders are processed within 0 to 2 business days (Monday to Friday). Orders placed after the daily cut-off time of 5:00 PM (EST) are processed on the next business day, and orders are not processed or shipped on weekends or public holidays. Transit time is 3 to 5 business days, for a total delivery time of 3 to 7 business days (processing + transit). Delivery times may vary based on location and carrier delays beyond our control, such as weather or high shipping volume.
Do you ship internationally?
No. We only ship within the United States. We do not offer international shipping at this time.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing a tracking number, which you can use to monitor your package directly with the carrier. You can also check your order status on our Order Tracking page using your Order ID and billing email. If you have not received a tracking email within 2 business days of placing your order, please contact us.
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused and in original condition, returned in their original packaging, including all parts, manuals, and accessories, and proof of purchase must be provided. We do not accept returns beyond the 30-day window.
How do I return an item, and does it cost anything?
All returns are handled by mail only; we do not offer in-store returns for online purchases at this time. A prepaid return shipping label is included for eligible returns that meet the return criteria. There is no restocking fee, and returns are completely free of charge for items that meet the return criteria. If a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund. To return an item, repack it securely in its original packaging, attach the prepaid return label to the outside of the package, and drop it off at the nearest shipping carrier location listed on the label. If you misplace your return label, contact our support team to request a new one.
When will I receive my refund?
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.
What if my item arrives damaged?
Please take clear photos of the damaged item and the packaging and contact customer service within 7 days of the delivery date, sending the photos and your order number to [email protected]. Without photographic proof of damage, we cannot offer a refund, replacement, or credit.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments must be made in full at the time of purchase. We do not offer payment plans or installment billing at this time.
Can I cancel my order?
Yes, you may cancel your order within 30 minutes of placing it by sending us an email at [email protected]. Once an order has shipped, it cannot be canceled. However, eligible items may be returned in accordance with our Return & Refund Policy.
Still Have Questions?
If you have any questions about these answers or about your order, please contact us:
Company Name: DeckValley
Website: https://deckvalley.com/
Phone: +1 212 759 5554
E-Mail: [email protected]
Physical Address: 55 E 54th St, New York, NY 10022, USA